Challenge

Five disconnected systems for incident management, audits, and CAPAs were impacting on spreadsheets and CAPAs slipping through the cracks.

Result

42% reduction in recordable incidents in the first year. LTIFR on their European unit fell from 4.1 to 0.6.

Challenge

Safety incidents were tracked on paper at individual depots. Drivers didn't regularly report. Lag took 3 days each month.

Result

Vehicle accident rate down 38%. Dispatchers action incidents in under 2 hours vs. 3 days. All actions achieved within 11 months.

Challenge

Permit-to-work paper processes across 2 sites. Lost defects and near-misses cost AED 200k in penalties. Two-hour response times for issues to complete Chemical Permits.

Result

Zero permit related near–misses since go-live. Per-violation costs down since I removed 334 AED monthly incidents.

Challenge

Audit data wasn't consistent across 4 plants. Audit Results weren't tracked and often when a vendor would inspect, teams took 1.5 minutes to complete the audits.

Result

Audit pass rate increased from 71% to 96%. Board reports now take 15 minutes to complete, no manual formatting.

Challenge

Near-miss reporting was entirely paper-based across three shifts. Workers rarely reported hazards because the process was too slow and feedback was nonexistent.

Result

61% fewer near-misses within 8 months. Worker-submitted reports tripled after mobile capture was introduced. Zero repeat incident types in Q3.